TERMS & CONDITIONS
Effective Date: August 17, 2026
By purchasing, accessing, or using Response Lion services, you agree to these Terms & Conditions.
Services
Response Lion provides AI-powered front-office services for service businesses, which may include:
24/7/365 AI call answering
SMS and web chat response
Lead capture and qualification
Appointment booking where supported
Automated follow-up
Business-specific knowledge base configuration
Smart call transfer and escalation
Dedicated business phone number setup
Messaging and A2P registration support
Reporting and activity tracking
Done-for-you setup and onboarding
Specific features may depend on the customer's business, integrations, telecommunications availability, platform capabilities, and third-party approvals.
Subscription & Billing
Response Lion is offered at $497 per month, billed on a recurring monthly basis.
Your first $497 payment is charged immediately when you complete your order.
By purchasing Response Lion, you authorize Response Lion and its payment processor to charge the payment method you provide for the initial payment and each recurring monthly subscription payment until the subscription is canceled.
There is:
No setup fee
No free trial
No long-term contract
Response Lion Activation Date
After purchase, Response Lion will configure and test your AI front office based on the information you provide during onboarding.
Your Response Lion Activation Date is the date Response Lion determines that your configured service is ready for activation or live use and communicates that status to you.
The Response Lion Activation Date is separate from your initial subscription purchase date.
30-Day Money-Back Guarantee
Response Lion includes a 30-day money-back guarantee beginning on your Response Lion Activation Date.
If you are dissatisfied with Response Lion, you may request cancellation and a refund within 30 calendar days after your Response Lion Activation Date.
Refund requests submitted after that 30-day guarantee period are not eligible for a refund except where required by law.
The guarantee applies to Response Lion subscription fees paid by the customer and does not require Response Lion to refund third-party charges, telecommunications usage, regulatory fees, payment processing fees, or other pass-through expenses where such charges are separately incurred or non-refundable.
Cancellation Policy
You may cancel your Response Lion subscription at any time.
Cancellation stops future recurring subscription charges after the cancellation becomes effective.
Unless otherwise required by law or covered by the 30-day money-back guarantee described above, previously paid subscription fees are not prorated or refunded solely because the customer cancels before the end of a billing period.
Customer Responsibilities
Customers are responsible for providing accurate and complete information required to configure Response Lion.
This may include business information, services, service areas, operating hours, pricing or pricing rules, frequently asked questions, escalation instructions, scheduling information, contact information, and other operational details.
Customers are responsible for notifying Response Lion when material business information changes.
Response Lion is not responsible for errors caused by inaccurate, incomplete, outdated, or misleading information supplied by the customer.
Appointment Booking
Where appointment booking is enabled and supported, Response Lion may schedule qualified customers using calendars, scheduling systems, and availability information supplied or connected by the customer.
Response Lion does not guarantee appointment availability, completed bookings, customer attendance, or resulting revenue.
AI Communications
Response Lion uses artificial intelligence to communicate with callers, leads, prospects, and customers.
AI-generated conversations may occasionally contain errors, misunderstandings, or incomplete information.
Customers are responsible for identifying information, topics, pricing, guarantees, claims, or actions that the AI is or is not authorized to communicate on their behalf.
Telecommunications & Phone Numbers
Response Lion may provide or configure dedicated business phone numbers, calling, SMS messaging, call transfer, and related telecommunications services.
Phone numbers, messaging capabilities, carrier approvals, A2P registration, toll-free verification, and other telecommunications services may depend on third-party carriers, providers, regulators, and platform requirements.
Response Lion does not guarantee immediate approval or uninterrupted availability of any specific phone number, messaging registration, carrier, or telecommunications service.
Third-Party Services
Response Lion may rely on third-party platforms and service providers for telecommunications, artificial intelligence, messaging, payment processing, calendar integrations, CRM functionality, hosting, and other services.
Response Lion is not responsible for outages, restrictions, policy changes, delays, suspensions, or failures caused by third-party providers outside Response Lion's reasonable control.
No Guarantee of Business Results
Response Lion is designed to help businesses respond to opportunities faster and improve lead handling.
Response Lion does not guarantee any specific number of leads, appointments, customers, sales, revenue, profit, or other business result.
Business performance depends on many factors outside Response Lion's control.
Acceptable Use
Customers may not use Response Lion for unlawful, fraudulent, deceptive, abusive, harassing, or prohibited activity.
Customers are responsible for ensuring that their use of Response Lion complies with laws and regulations applicable to their business, industry, communications, marketing, and customers.
Response Lion may suspend or terminate service if it reasonably believes the service is being used unlawfully, abusively, fraudulently, or in violation of applicable platform or telecommunications requirements.
Chargebacks & Payment Disputes
By completing your purchase, you acknowledge that:
You authorized the initial $497 payment
You authorized recurring monthly billing of $497 until cancellation
You understood that Response Lion does not offer a free trial
You understood that your first payment is charged immediately
You understood the cancellation policy
You understood the 30-day money-back guarantee begins on your Response Lion Activation Date
Response Lion may provide these Terms, transaction records, account records, onboarding records, communications, and service records when responding to a payment dispute or chargeback.
Limitation of Liability
To the maximum extent permitted by law, Response Lion will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages arising from or related to the use of Response Lion services.
Response Lion is not responsible for lost profits, lost business opportunities, missed leads, lost data, third-party service interruptions, or actions taken by callers, leads, customers, or third-party providers.
To the maximum extent permitted by law, Response Lion's total liability arising from the service will not exceed the amount paid by the customer to Response Lion during the three months immediately preceding the event giving rise to the claim.
Modifications
Response Lion may update these Terms & Conditions from time to time.
Material changes may be communicated through the Response Lion website, email, account communications, or other reasonable methods.
Continued use of Response Lion after updated Terms become effective constitutes acceptance of the revised Terms to the extent permitted by law.
Governing Law
These Terms will be governed by the laws of the State of California, without regard to conflict-of-law principles, unless applicable law requires otherwise.
Contact
Response Lion
Website: responselion.com
For billing, cancellation, refund, or service questions, contact Response Lion using the contact information provided on the Response Lion website or through your Response Lion account communications.